How long will it take to deliver my order? 🚚

The delivery time is usually 3-5 working days within Germany. We strive to process and ship your order as quickly as possible. 📦 As soon as the package has been shipped, you will receive a shipping confirmation with a tracking number. International orders may take a little longer depending on the destination country.

How can I track my order? 📦

As soon as your order has been shipped, you will automatically receive an email with your tracking number . With this you can easily view the status of your delivery via DHL shipment tracking: 🔗 To DHL shipment tracking If you haven't received an email with a tracking number, please check your spam folder. If you have any further questions, we're happy to help – just email us at info@strotonin.com .

Do you ship Strotonin worldwide? 🌍✈️

Yes, we ship Strotonin worldwide! 🌍✈️ No matter where you or your horse are located, we ensure that Strotonin reaches you safely and reliably. Shipping costs and delivery times vary depending on the destination country and will be displayed accordingly during the ordering process. We're happy to be there for you internationally too! 💚🐴

Your package didn't arrive? 📦

Your package didn't arrive? 📦 We’re sorry – we’re happy to help! Please first proceed as follows: Check shipment tracking: Use the DHL tracking service at the following link and enter your tracking number, which you received by email: 👉 DHL shipment tracking Package says delivered, but not there? Please ask your neighbors or the hallway first – experience shows that it often appears there. Still can't find it? Then please send us an email to: info@strotonin.com To help us quickly, please include the following in your email: Your invoice number Your full name Your delivery addressThis way we avoid unnecessary follow-up questions and can process your request more quickly. Thank you for your patience! 💚 Your Strotonin team

I accidentally transferred the amount directly to you instead of paying via Klarna – what should I do now?

No problem – we'll find a solution for you! 😊 Please send us an email to info@strotonin.com with the following information: Your invoice number The full name of the sender of the transfer If possible: Date and amount of the transferAs soon as we can allocate your transfer, we will refund the amount . You can then conveniently pay for your order via Klarna as usual. Thank you for your honesty and trust!

Return policy for Strotonin 🔄

You have the right to return your order within 14 days of receiving the goods – provided the product is unopened and undamaged . Before returning your item, please send us a short email to info@strotonin.com with your invoice number , your full name , and the reason for the return. We will then send you all further processing information. 💡 Important: Opened or used products cannot be returned for hygiene reasons. 📄 Full details of our return, refund and exchange policies can be found here : Thank you for your understanding!

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The Stroetmann company has been at home in equestrian sports for decades and is the founder of a series of horse feed supplements that is still successful worldwide today.

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